FAQs

✅ Order & Shipping

  1. How long does delivery take?
    Standard shipping typically takes 5-10 business days. Please note that delivery times may vary due to unforeseen delays.

  2. Can I track my order?
    Yes! Use our Track Your Order page by entering your order number and email address. You’ll receive updates on your shipment status.

  3. What should I do if my order hasn’t arrived on time?
    If your order is delayed, please contact us at malkura.store@gmail.com with your order details. We’ll resolve the issue promptly.

✅ Returns & Refunds

  1. What is your return policy?
    We accept returns within 30 days of delivery. Items must be unused, in their original packaging, with tags attached.

  2. How do I request a refund or exchange?
    Email malkura.store@gmail.com within 10 days of receiving your order. Once approved, you can return the item for a refund or exchange.

  3. How long does it take to process a refund?
    Refunds are processed within 10 business days after we receive and inspect the returned item. It may take 5 business days for the refund to appear in your account.

✅ Products & Orders

  1. Can I modify or cancel my order after placing it?
    If your order hasn’t been shipped, contact us at malkura.store@gmail.com as soon as possible to make changes.

  2. What if I received a damaged or incorrect item?
    We’re here to help! Email us at malkura.store@gmail.com with your order number and a photo of the item.

  3. Do you offer international shipping?
    Currently, we only ship within [Specify Regions/Countries]. Stay tuned for updates on international shipping!